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Editorial methodology
The directory assigns every company a standing. This page explains what each one means, what evidence sits behind it, who assigns it, and how a company contests it.
Verified track record, transparent terms, consistently positive author reports.
In the directory with no significant concerns on file, and not enough data for a recommendation.
Documented concerns: unclear contracts, upselling, slow payment, or unresolved complaints.
Multiple documented, corroborated author reports of serious issues, or regulatory or legal action on record.
The publisher has formally responded and the matter is under review.
Only material we can show you. Every item behind a standing is published on the profile with a date, a source link, and an archived copy taken when we cited it. In practice that means:
A single unverified complaint is not evidence. Neither is a low review average. Neither is a competitor’s opinion.
This is the part people most often assume works the other way. Author reviews are user speech: we moderate them against the review guidelines, we display an aggregate score, and we never rewrite them. The standing is an editorial judgement made by a named editor. Nothing in our system converts a rating average into a tier, and we do not run any job that recalculates standings on a schedule.
A person, with a name, whose name is recorded against the change. Ruth Kelleher, editor, is accountable for every standing in the directory. Each change is logged with the previous tier, the new tier, a written reason and a timestamp, and that history is published on the profile.
If a company responds after publication, the response goes up and the profile moves to Disputed while the response is reviewed.
Write to editor@authorsdaily.com from an address at the company’s own domain, or claim the profile and submit a response through it. Tell us specifically which documented item you dispute and what the correct position is.
We respond within 10 business days. Factual errors are corrected and logged publicly. Where we are satisfied the assessment no longer holds, the standing moves and the reason is published. Where we are not, the standing stays and your response stays published next to it.
What we will not do is remove a review because a company asked us to. Reviews are corrected when they contain factual errors, with a visible edit note.